Effective Date: 2/21/25

These Terms and Conditions (“Terms”) govern your use of services provided by Maxwell Muller & BAMF’s, LLC dba Max Muller Marketing (“Company,” “we,” “us,” or “our”). By submitting your information via our online forms or otherwise engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our services. These Terms incorporate our Privacy Policy by reference.

1. Acceptance of Terms

By engaging our services, you agree to these Terms in full. Any additional policies referenced herein, including our Privacy Policy, are incorporated as if fully set forth.

2. Payment and Authorization

When you submit information through our service request forms, you authorize the Company to charge the card on file for the applicable services. This payment authorization covers all charges related to the requested services without requiring you to re-enter your card details for subsequent transactions.

3. Service Offerings

a. Content Creation

• Deliverables:
  Our content creation services include producing high-quality short-form videos and other media as agreed upon. For our introductory offers, this includes:

  • Content Boost: A one-time offer for 10–15 short-form videos.

  • Content Boost Plus: A one-time offer for 30 short-form videos.

• Happy Client Guarantee & Revision Policy:
  The Happy Client Guarantee applies exclusively to the Content Boost and Content Boost Plus offers. Clients may request revisions within 14 days after receiving the content. Requests made during this period will be honored, and a grace period of 7 additional days will be provided solely to complete these revision requests. All parties agree that after this combined 21-day window, no further revisions will be accepted or made.

b. Social Media Management

• Scope:
  Our social media management services include content scheduling, posting, and performance tracking across the platforms specified in your service agreement.

• Communication:
  We coordinate posting schedules and performance review sessions to ensure your content reaches the intended audience effectively.

c. File Storage

• Availability:
  Once your content is delivered, we store the files on our servers for up to 30 days to allow you to download and save them to your own storage. After this period, files may be permanently deleted.

d. Communication Protocol

• Channels:
  We communicate exclusively through:

  • Slack: For day-to-day messaging.

  • Google Meets: For scheduled meetings (verbal or written) at mutually agreed-upon times.

  • Phone Calls: Initiated only by us for time-sensitive matters.

• Marketing Use:
  By using our services, you consent to any and all communication with us being used for our marketing and advertising purposes, which may include, but is not limited to, testimonials, case studies, and social media content.

e. Hybrid Ad Services

Our Hybrid Ad service includes the following steps:

• Script: Development of a tailored ad script.

• Shoot: Professional video recording based on the approved script.

• Edit: Post-production editing to finalize the video content.

• Revise: We provide ongoing revision support for the duration of your active engagement with us, ensuring that your final product fully meets your expectations.

• Launch:

  • The final content is launched on Facebook and/or Instagram.

  • Ad Spend Requirement: If you opt for a paid ad campaign instead of an organic post, you agree to allocate a minimum of $2,000 in ad spend, which will be charged directly from your card.

• Management:
  We manage the ad campaign for up to 45 days post-launch unless a separate agreement is mutually confirmed in writing.

4. Pricing, Offers, and Availability

The Company reserves the right to modify pricing, adjust offers, or change the availability of services at any time without prior notice. Any changes will be communicated as necessary, and your continued use of our services signifies your acceptance of such modifications.

5. Refund Policy

All payments are final. No refunds will be provided once services have been rendered or content has been delivered.

6. Force Majeure

The Company shall not be liable for any delays or failures in performing our obligations under these Terms if such delays or failures are due to events beyond our reasonable control. This includes, but is not limited to, natural disasters, acts of God, war, terrorism, labor disputes, government orders, or any other events that cannot be anticipated or mitigated. In such events, we reserve the right to suspend or modify our services without liability.

7. Indemnification

You agree to indemnify, defend, and hold harmless the Company, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, or expenses (including reasonable attorneys’ fees) arising out of or in connection with your use of our services, your breach of these Terms, or any violation of any law or the rights of a third party.

8. Service Level Agreements (SLAs)

• Response Times:
  We aim to respond to all client inquiries within 4 hours on business days.

• Resolution Targets:
  We will make every reasonable effort to resolve issues promptly. Specific resolution times may be mutually agreed upon in writing on a case-by-case basis.

9. Client Responsibilities

To ensure the smooth delivery of our services, you agree to:

• Provide accurate, complete, and timely information and materials as requested.

• Offer prompt feedback and approvals to facilitate project progress.

• Ensure that any third-party materials you provide do not infringe on any intellectual property or proprietary rights.

• Comply with all applicable laws and regulations when using our services.

10. Dispute Resolution

In the event of any dispute arising out of or relating to these Terms or your use of our services, the parties agree to:

• Good Faith Negotiation: Attempt to resolve the dispute amicably through direct negotiation.

• Stripe: Our mediation and arbitration clauses are designed to resolve disputes between you and us under our service agreement. While Stripe handles payment processing and may have its own dispute resolution procedures, Stripe is not a party to our contract. Therefore, any disputes not covered by Stripe’s policies will be resolved through our mediation and arbitration process as outlined in these Terms.

• Mediation: If the dispute cannot be resolved through negotiation within a mutually agreed upon timeframe, the dispute shall be submitted to mediation, with both parties sharing the mediator’s costs.

11. Intellectual Property

Unless otherwise agreed in writing, all content produced by the Company remains the intellectual property of Max Muller Marketing until full payment is received. Upon payment, you are granted a non-exclusive license to use the content for its intended purposes.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising from these Terms will be resolved exclusively in the appropriate courts of the State of Florida.

13. Modifications and Termination

• Modifications:
  We reserve the right to modify these Terms at any time. Updates will be posted on our website, and your continued use of our services constitutes your acceptance of the revised Terms.

• Termination:
  The Company may terminate or suspend your access to our services if you breach these Terms or engage in conduct detrimental to our business or other clients.

14. Contact Information

For any questions, concerns, or disputes regarding these Terms, please contact us at:

• Email: maxmuller.motions@gmail.com

• Address: PO Box 3194, Tequesta, FL 33469

• Phone: 772-453-5674

Final Assurance:

At Max Muller Marketing, we value transparency, integrity, and your trust. We have crafted these Terms and Conditions with your best interests in mind, ensuring clear communication, fair processes, and a commitment to delivering exceptional services. Thank you for choosing us as your trusted marketing partner. Now, let’s get back to using business to change the world for the better. Let’s Go!